My friend Gary Anzalone and I co-author a series of articles in SmartCEO magazine, the New York City edition.smart_ceo1

Each article in the series focuses on an aspect of of building positive cultures within an organization as well as how to go about creating the culture. The latest in the series deals with creating a culture of service. CLICK HERE to read the entire article entitled, “Want a great customer service team? Serve one another first.”